Contact us

Questions about an order, shipping, or a product issue? Send us your order number and a few clear photos if the item arrived damaged, defective, or misprinted.

Email support

support@petieer.com

For order help, include your order number in the message.

Service hours

Mon-Fri 8:30 AM-10:30 PM ET

Sat-Sun 9:30 AM-9:30 PM ET

Messages received outside these hours are reviewed on the next business day.

Refunds

If your item arrives damaged, defective, misprinted, or wrong, contact us at support@petieer.com with your order number and clear photos. Approved issue cases may receive a refund or replacement, and we will provide an authorized return address if a return is required.